Terms of Service

1. The service

Wallaura turns images from a customer's WhatsApp library (or another image they own) into physical printed products — currently kiss-cut vinyl stickers, photo magnets, and temporary skin tattoos — fulfilled and shipped through a third-party print provider (currently Prodigi, based in the UK).

2. Eligibility

You must be 18 or older to place an order. If you are under 18, a parent or legal guardian must place the order on your behalf.

3. Identification, no password

The service identifies customers by phone number rather than by username and password. By placing an order, you confirm the phone number you provide is yours and that you are authorized to receive messages on it. We may verify ownership by sending you a one-time code on WhatsApp.

4. Your content and rights

You are responsible for any image you submit (whether via WhatsApp or otherwise). You represent and warrant that you own the rights to print, reproduce, and ship that image, or have permission from the rights holder. You agree not to submit images that:

• infringe third-party intellectual property,
• are unlawful, hateful, harassing, defamatory, or violent,
• depict sexual content involving minors,
• identify a private person without their consent.

We may refuse to print an image at our discretion and will refund any payment made for an order we refuse. You grant Wallaura and our fulfillment partner a non-exclusive, time-limited license to store, process, and reproduce the image solely for the purpose of fulfilling your order.

5. Orders and pricing

Prices are shown in New Israeli Shekels (₪) and include any applicable taxes. Once payment is captured, the order is binding; before payment is captured, no order is placed. We reserve the right to correct pricing errors and to refuse or cancel orders for any reason permitted by law.

6. Fulfillment and shipping

Items are printed and shipped by our fulfillment partner. We currently ship to: Israel, the United States, the United Kingdom, Germany, France, Italy, Spain, Canada, Australia, and Thailand. Typical shipping time is 7–14 business days for Israel and 10–21 business days for international destinations. Customs duties, VAT, and any other import charges levied by the destination country are the responsibility of the recipient.

6a. Temporary tattoos — safety notice

Temporary tattoos are intended for short-term application to clean, unbroken adult skin. Recommended for ages 3 and up. Do not apply to irritated, sunburned, or sensitive skin, near the eyes, or on areas treated with cosmetics, oils, or moisturizers within the prior hour. As with any cosmetic product, a patch test is recommended for first-time use; discontinue use and rinse thoroughly with soap and water if any redness, itching, or irritation occurs. Wallaura is not liable for skin reactions or allergic responses; the manufacturer's ingredient list and instructions accompany each shipment and govern safe use.

7. Cancellations, returns, refunds

Because each order is custom-made, we generally cannot accept returns. You may cancel an order any time before it has been sent to the print provider for a full refund. If your order arrives damaged or significantly different from what you ordered, please contact us within 14 days of delivery and we will arrange a refund or replacement.

8. Service availability

We provide the service on an "as is" and "as available" basis. We may change, suspend, or discontinue any part of the service at any time without prior notice. We do not guarantee that the service will be uninterrupted or error-free.

9. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the service is limited to the amount you paid for the order at issue. We are not liable for indirect, consequential, or incidental damages.

10. Governing law

These terms are governed by the laws of the State of Israel. The competent courts of Tel Aviv-Jaffa have exclusive jurisdiction over any dispute arising out of or relating to the service.

11. Changes

We may update these terms from time to time. The "Last updated" date at the top reflects the most recent change. Your continued use of the service after a change means you accept the updated terms.

12. Contact

Questions, concerns, or notices: tal.gurevich2@gmail.com.